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DISPUTE RESOLUTION

Naviextras is a registered trademark in the following countries: Hungary, USA, Australia, China, Russia, Japan, Korea, Hong-Kong, and in the territory of the European Union.

End-user support and technical advice provided by our Customer Care team as a reply to your individual inquiry are based on the information available to our Customer Care team at the current time. Advice, therefore, is considered neither official product information nor information intended for future publication. Advice contains confidential information and is intended only for the individual named. Duplication or publication of all or any part of the communication is not permitted.

In the event that you are dissatisfied or do not agree with the above, you may lodge a complaint before the Hungarian Authority for Consumer Protection:

Address: Városház utca 7, 1052 Budapest, Hungary
Postal address: 1364 Budapest, Pf.: 144.
Phone: +36-1-450-2598
E-mail: fogyved_kmf_budapest@nfh.hu
Web: http://fogyasztovedelem.kormany.hu/en

You may also initiate a procedure before the alternative dispute resolution body, which is the Arbitration Board of Budapest

Address: 1016 Budapest, Krisztina krt. 99. 3rd floor 310.
Phone: +36-1-488-2131
E-mail: bekelteto.testulet@bkik.hu
Web: http://bekeltet.hu/

Consumers living within the EU may submit their legal claims to the online dispute resolution platform operated and provided by the European Commission which can be accessed via http://ec.europa.eu/consumers/odr/ in order to reach an out of court settlement.